REFUND POLICY
By accepting deposits and purchases on our website, the customer has also agreed to all of our Refund Policy legal terms down here. The refund policy at Acheronz is considered a way to help customers feel more secure to experience services at Acheronz. Note, only for first-time services, do not apply in bulk in the form of policy abuse for reimbursement.
REFUND SUPPORT CONDITIONS AND PROVISIONS
– Refund requests must be submitted within 3 days of service payment and must have a clear reason. We only refund maximum up to 50% of the price of the service
– Acheronz does not refund services canceled due to Terms of service violations, or errors not from us.
– Acheronz refunds only when a customer submits a refund request.
– The refund amount will be added to your Paypal account balance. You can use this balance to register or renew other services.
– Refund time will be from less than two weeks depending on the customer’s bank or payment gateway when paying for the service.
– If after 3 days when the order is processed, you request a refund, Acheronz will deduct the amount corresponding to the time you were late to notify and refund the rest (10%/ day)
– In case of Service cancellation without clear reason, Acheronz will review, and if accepted, the refund will be up to 50% of the price of the service.
– Acheronz will not bear any costs incurred in the process of refunding customers
SPECIAL CASE (100% REFUND)
– Customers place the wrong order and contact Acheronz immediately (within 30 minutes) to change your decision or before the order getting start. In case Acheronz receives an order cancellation notice after the order has started, we will not refund 100%
– Orders of customers which have just been placed are no longer able to perform because the game developer have updated their games
– Order canceled due to decision of Acheronz
HOW TO REFUND
To ensure the balance of interests of both parties, we offer the following refund:
- Refund to your Paypal account
The refund period is about 2-3 days from the date Acheronz accepts the refund request depending on the nature of the order and the value of the order.
Upon refund, Acheronz will notify the customer through email.
REFUND REQUEST GUIDE
Before submitting a refund request, the customer must make sure that there is sufficient evidence before and after the service is completed. Customers submit refund requests via email support goldenhorsegg@gmail.com
In the content, the customer can write the reason if desired. Acheronz is looking forward to receiving feedback from customers, so if possible, let us know where we are not serving well to make the service more and more complete.
Then within 24 hours the support department will have a response and support you with a refund.
Hopefully, this policy at Acheronz will help customers be assured of experiencing our service.
