TERMS OF SERVICE

By accepting deposits and purchases on our website, the customer has also agreed to all of our Terms and Service legal terms down here.

 

I. POLICIES AND REGULATIONS ON THE USE OF SERVICES.

We reserve the right to stop the customer’s service or refuse to serve the customer in the future if it violates one of the following use regulations:

• Use the service to commit violations of applicable international laws and regulations
• Use the service to influence or destroy the property of others

  

II. REGULATIONS ON CUSTOMER RESPONSIBILITY.

Customers at Acheronz always have the full rights and obligations of the service user. To ensure the best interests, customers also need to comply with some of the following regulations:

• Acheronz can only guarantee the interests of customers when We has received all necessary information related to service details.
• Customers are responsible for the information sent to us.  However, the customer’s information will also be confidential by our Privacy policy regulations.
• The customer is responsible for self-preservation and self-responsibility if the consequences of the damage occur due to the subjectivity or lax management of the customer.
• It is the customer’s responsibility to provide the correct information of the person or organization registering the service, and to ensure that the relevant information sent to us is accurate such as account name, email, money transfer account, etc. when requested.
• Customers have the right to use their game account during the order fulfillment process, however if that process interferes with or interrupts the order, Acheronz will not be responsible.

 

III. ACHERONZ’S RESPONSIBILITY RULES.

As a service provider, Acheronz has the full rights and obligations the service provider:

• Provide services with the required specifications on the service description on the website: https://goldenhorsegaming.com/.
• It is responsible for supporting customers throughout the service period depending on the support policy according to the terms of use of each service.
• Fully notify customers when there is a service maintenance schedule or service changes. In cases where major incidents occur suddenly that disrupt/affect the quality of service, Acheronz is responsible for providing the necessary and truthful information to customers when requested.
• Comply with other commitments in this document and the following updated term.

 

IV. SUSPEND SERVICE.

The customer’s service may be suspended without prior notice but will receive a notification email or other forms of direct notification once the service has been discontinued in the following cases:

• The customer’s order information provided is wrong
• The client game account does not satisfy the minimum requirement stated in the product description.
• There is a dispute that occurs over the client’s gaming account

In case the customer is the active party that wants to stop the order. Acheronz will provide assistance as soon as possible, however, the order suspension period is only a maximum of 03 months from the date Acheronz stops orders. In the event of the expiration of the 3-month period but Acheronz still cannot continue the order for reasons such as: unable to communicate with customers to continue the order, the game distributor stopped providing the related service, the Game has been updated so that the service is no longer able to perform, … Acheronz reserves the right to cancel the service and not compensate the customer.

 

V. THIRD-PARTY SOFTWARE

Acheronz does not use or accept bot, cheat, and hack software of any kind, however, some software provided by third parties that can support and improve the quality of Acheronz’s services will be listed below for use:

–          Discord

–          VPN

–          Exitlag

 

VI. CANCELLATION OF SERVICE

The customer must submit a cancellation request by contacting Acheronz directly by email, or text message. Customers can cancel the service within 3 day from the start of the order. The costs paid to Acheronz will not be refunded except for force majeure cases or special reasons based on mutual agreement.

Acheronz has the right to unilaterally cancel the order in case the customer does not meet the necessary conditions to fulfill the order. Or before the order getting started, Acheronz can cancel and refund 100% of the order value to the customer

 

VII. PAYMENT

Acheronz supports online payment forms

We need customers to understand that the service payments are all prepaid. In case the service take unexpected longer time to be fulfilled, contact Acheronz directly via Webchat, Facebook, and Discord for timely support.

 

VIII. REFUND

Refund is the process of Acheronz refunding part or all of the order value to the customer’s account to the customer’s account on the website.

We only accept refunds for customer service used on our website. We accept refunds upon request within 3 days of providing the service. Refund requests are subject to and we do not offer 100% refunds for breach of service. Read more about Refund Policy

 

IX. SUPPORT

Customers who need to provide support requests via email system, or customers can send support issues via email: goldenhorsegg@gmail.com

For example:
Subject: Customer name (customer name on goldenhorse account)_Problem
Email content:

Full name:
Order number (if you have problem with order):
Explain the problem you are not satisfied with

In cases, solving the problem can take time so we regret not being able to support customers faster. If the problems are resolved by the assigned team, the client does not have the right to request a resolution by a particular member, which will delay the resolution of the customer’s problems.

 

X. COMPLAINTS

We always try to make the service better. Customers have the right to complain or comment on Acheronz’s services through goldenhorsegg@gmail.com email address or system, live chat, discord, or Facebook. Customer complaints will be responded to within 24 hours.